Privacy & Data Practices
A closer look at how the services and features on our store use information to support your shopping experience.
How this page relates to our Privacy Policy
This page provides additional information about selected tools and services used by Subie Supply Co. It supplements, but does not replace, our official Privacy Policy. The Privacy Policy explains our broader collection, use, disclosure, retention and handling of personal information, as well as applicable privacy rights.
If there is any inconsistency, please refer to our official Privacy Policy and applicable law.
How information supports our store features
Subie Coins, VIP tiers & referrals
We use relevant customer account and purchase information to administer Subie Coins, VIP status, rewards, redemption eligibility and referral incentives. Our loyalty service provider, Smile.io, helps operate these features.
Reviews & feedback
Customer and order information may be used to invite product reviews, verify purchases, publish submitted feedback and administer eligible review rewards. Judge.me supports our product review features.
Restock notifications
If you request a product availability alert, we may use the contact information and product details you provide to send that notification. STOQ helps provide these features. Notification preferences and any separate marketing choices are handled according to applicable requirements.
Support, returns & shipping
Contact details, order history and relevant communications may be used to answer inquiries, arrange deliveries, investigate shipment issues and handle returns or warranty requests. Service providers may include Re:amaze, ShipStation, carriers and returns-management tools.
Fraud prevention & payment security
We use order, transaction, contact, device and related information as appropriate to assess potential fraud, protect customers and reduce unauthorized transactions. Our fraud-prevention provider includes Wyllo (formerly NoFraud). Payment and financing options are provided through their respective service providers, which may process information under their own privacy notices.
The specific information processed depends on the transaction and service involved. We do not ask customers to send complete payment card details through ordinary email or chat.
Analytics, advertising & personalization
Our store uses analytics, marketing and customer-engagement technologies to understand website activity, measure advertising effectiveness, communicate with customers and improve shopping experiences. Depending on the features in use, providers may include Shopify, Meta (Facebook and Instagram), Google, Microsoft Advertising and Klaviyo.
Some tools may use cookies, pixels or similar technologies. Shopify Network Intelligence is enabled on our store and supports certain enhanced Shopify services, as further described in our official Privacy Policy. The use of particular technologies and your available privacy choices can vary by location and applicable law.
Where available, you can review applicable data-sharing choices through our Data Sharing Opt-Out page. You can also manage promotional email preferences using the unsubscribe link in marketing emails.
Where information may be processed
Our store is powered by Shopify, and Shopify currently identifies the United States as the store's data hosting location. Personal information may also be processed in Canada, the United States or other jurisdictions where Shopify and our service providers operate. Information handled outside your jurisdiction may be subject to the laws of that location. See our official Privacy Policy for more information about international transfers.
Retention & privacy requests
We retain information according to its purpose and applicable requirements, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution and legal obligations. Different systems and providers may have different retention practices; we do not apply one universal retention period to every category of information.
Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of certain personal information. Some records may need to be retained where legally permitted or required. Please contact us to make a request; we may need to verify your identity and coordinate with relevant service providers.
Questions about your information?
For privacy questions or requests, use the contact information in our official Privacy Policy or get in touch with our team.
This page is an informational supplement. Our official Privacy Policy governs our privacy practices.